AI in Customer Service - Myths & Reality
CEO Kostas Flokos spoke at the 12th Customer Service Conference in Thessaloniki, exploring the role of human factors and data in modern AI applications.
Read on LinkedIn →IT Staff Augmentation • Software Development • AI & R&D
We scale engineering teams in weeks, ship end-to-end software projects, and build AI-powered solutions for finance, insurance, telecom, and the public sector. Offices in Brussels, Athens, and Limassol.
What We Do
People, projects, or innovation. We operate as an extension of your team, not as a vendor.
Outstaffing • Dedicated Teams • Recruiting
Scale your engineering capacity without the overhead and delays of traditional hiring. Experienced IT professionals who integrate into your team and are productive from day one.
End-to-End Projects • Mobile • Web • Cloud • AI
We take full ownership of your project, from requirements to delivery. Mobile apps, web platforms, cloud solutions, and AI-powered applications, built and shipped by our teams.
AI • Machine Learning • IoT • Emerging Technologies
We invest in what's next. Our R&D explores AI, machine learning, computer vision, IoT, and process automation, turning emerging tech into real business impact.
About upcominds
Your vision. Our team. Your success.
Founded in 1997 in Brussels, upcominds has grown from a specialized IT consulting firm into a trusted provider of IT services, software development, and staff augmentation across Europe. With expansions in Greece (2007) and Cyprus (2012), we support organizations in the delivery of complex technology projects.
What sets us apart is simple: we are engineers first. We build software, we run R&D, we develop AI-powered products. When we help you find or manage IT talent, we understand the work because we do it ourselves.
upcominds is part of the Yarrl Group, a European family of IT companies with offices across Poland, Belgium, Greece and Cyprus. Our membership gives us access to a wider technical community, shared best practices, and the operational maturity of a multi-country group.
Nearly three decades of continuous operation in the IT industry
Employees and 20+ freelance specialists across Europe
ISO 9001 & ISO 27001 certified processes (TUV)
Staff with active security clearances working on classified projects
Our Values
Five principles that shape how we work with clients and grow our team.
Trust is earned, not claimed. Transparency and accountability at every stage.
Outcomes that create real business value, measured by the results our clients achieve.
Strong partnerships built on mutual respect, open dialogue and teamwork.
Modern tools, future-ready strategies. We stay ahead of technological change.
We don't just deliver projects. We build lasting impact for sustainable growth.
Testimonials
Feedback from the people who work with us, both the clients we serve and the engineers who are part of our team.
"Responsive, technically strong, and genuinely easy to work with. They feel like an extension of our team, not an outside vendor."
"Two weeks from brief to shortlist, and every candidate was a real fit technically and culturally. That speed matters."
"What I appreciate most is that they actually care about my career path, not just placing me on a project. That's rare."
Trusted By
From global enterprises and major integrators to innovative startups, our professionals are trusted with mission-critical projects.























Careers
We are always looking for talented IT professionals to join our growing team across Athens, Brussels, and Limassol. If you want to work on meaningful projects with experienced engineers, we would love to meet you.
View Open PositionsGet in Touch
Whether you're looking to scale your team, kick off a new project, or explore how AI can improve your operations - we'd love to hear from you.
[email protected]